zo365 Privacy Policy

Introduction

zo365 operates as a trusted online gaming platform serving players across Bangladesh. We understand that when you use our services — whether placing cricket bets, spinning slots, or playing live casino games — you share personal information with us. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and the rights you hold over your own information.

By accessing or using zo365, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the platform immediately and contact our support team with any concerns.

Information We Collect

Personal Information You Provide

When you create an account on zo365 or interact with our services, you may provide us with personal information that includes, but is not limited to, the following:

• Full name, date of birth, and government-issued identification details (for age and identity verification)
• Email address, mobile phone number, and residential address in Bangladesh
• Payment method details including bKash wallet numbers, Nagad mobile account references, Rocket account numbers, and Upay credentials
• Account username and password (stored in encrypted form — we never store plain-text passwords)
• Any correspondence you send to our support team, including complaint details and chat logs

Automatically Collected Technical Data

When you access zo365, certain technical data is collected automatically by our servers and platform infrastructure:

• IP address, device type, operating system version, and browser or app version
• Pages visited, game sessions played, session start and end times, and betting history
• Geolocation data (country and region level — used only to enforce Bangladesh-specific service availability)
• Referral source and marketing attribution data (how you first discovered zo365)

How We Use Your Information

zo365 uses the data we collect strictly for the purposes described below. We do not use your information in any way that has not been disclosed in this Privacy Policy:

• Account creation, authentication, and ongoing account management
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Providing customer support and responding to complaints or account queries
• Fraud detection, prevention, and responsible gaming monitoring (including self-exclusion enforcement)
• Sending transactional notifications such as deposit confirmations, withdrawal updates, and security alerts
• Improving our platform through analysis of aggregate, anonymized usage data (no individual profiling)

Legal Basis for Processing

We process your personal data on the following legal bases, as applicable:

• Contract performance — processing your data is necessary to deliver the gaming and payment services you have signed up for
• Legal obligation — certain data processing is required for identity verification, anti-money-laundering checks, and fraud prevention
• Legitimate interests — we process limited technical and behavioral data to keep the platform secure, stable, and free from abuse
• Consent — where you have explicitly opted in to receive promotional communications, we process your contact details for that purpose only

Sharing of Your Information

zo365 does not sell, rent, or trade your personal information to any third party. We may share your data in strictly limited circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — only the transaction data required to complete your deposit or withdrawal
• Identity verification partners — for KYC compliance, limited personal identifiers are shared with our verification provider under strict confidentiality agreements
• Platform technology providers — hosting, security, and analytics vendors who process data on our behalf under data processing agreements
• Legal authorities — when required by applicable law, court order, or regulatory directive, we may disclose information to relevant authorities

In every case, we share only the minimum information necessary and require all recipients to maintain equivalent privacy and security standards.

Payment Data and Financial Security

zo365 takes financial data security with utmost seriousness. We do not store full payment card numbers or PIN codes on our servers. Transactions conducted via bKash, Nagad, or Rocket are processed directly through those providers' secure APIs; zo365 receives only a transaction reference and status confirmation.

All financial records are encrypted at rest and in transit. Access to payment data is limited to authorised personnel only, under strict access-control policies. If you suspect any unauthorised activity on your zo365 account, contact support immediately at [email protected].

Data Retention

We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected. Active account data is held for the duration of your account's active status. Upon account closure, basic account records are retained for a minimum period of five years in compliance with applicable financial and anti-money-laundering regulations.

Support communications (emails, chat records) are retained for up to two years to facilitate complaint resolution and dispute processes. Technical logs (server access logs, error logs) are rotated and deleted within 90 days unless a security investigation requires extended retention.

Cookies and Tracking Technologies

zo365 uses cookies and similar technologies to improve platform performance, maintain your session state, and provide a personalised experience. We do not use third-party advertising cookies or cross-site tracking technologies.

Types of Cookies We Use

• Essential cookies — required for the platform to function correctly; login sessions, language preferences, and security tokens fall under this category and cannot be disabled
• Performance cookies — anonymised, aggregate data on how users navigate zo365, used solely to identify and fix usability issues
• Preference cookies — store your display and language settings so you do not need to re-enter them on each visit

You can disable non-essential cookies at any time through your browser settings. Note that disabling essential cookies may prevent certain platform features from working correctly.

Your Rights Over Your Data

As a user of zo365, you hold meaningful rights over the personal data we process about you. You may exercise any of the following rights by contacting us at [email protected]:

• Right of access — request a copy of all personal data we hold about you
• Right of rectification — request correction of any inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data where it is no longer required for the purposes it was collected, subject to legal retention obligations
• Right to restrict processing — request that we limit how we use your data while a query or complaint is under review
• Right to data portability — request your account data in a structured, commonly-used machine-readable format
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting prior processing

We will respond to all valid requests within 30 days. In cases of complex or numerous requests, we may extend this period by a further 60 days with prior notification.

Security Measures

zo365 employs a multi-layered security architecture to safeguard your personal data. Our platform uses SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, and firewall protection across all server infrastructure. Access to user data within our organisation is role-based: only personnel who require access to fulfil their specific job function are granted it, and all access events are logged.

While we take all reasonable precautions, no online platform can guarantee absolute security. We strongly encourage users to select strong, unique passwords for their zo365 accounts and to enable two-factorauthentication where available on their mobile device.

Third-Party Links

zo365 does not include links to external third-party websites within its platform. In the event that any reference to an external resource is ever included in communications or platform content, please be aware that zo365 has no control over, and accepts no responsibility for, the privacy practices or content of any third-party site. We recommend reviewing the privacy policy of any external site you visit independently.

Age Restriction and Underage Players

zo365 is strictly an adults-only platform. All users must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, age verification checks are applied. If we become aware that a user under the age of 21 has provided us with personal data, we will take immediate steps to delete that data and close the account.

Parents and guardians who believe their child may have accessed zo365 are encouraged to contact us immediately at [email protected]. We will act promptly to investigate and, if necessary, remove any account and associated data without delay.

Changes to This Privacy Policy

zo365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify registered users via email and update the 'Last Updated' date at the top of this page.

Your continued use of zo365 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised terms, you must stop using the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way zo365 handles your personal data, our dedicated privacy team is available to assist you.

Please allow up to 30 days for a full response to complex privacy requests. For urgent account security matters, our support team aims to respond within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected]